PRODUCTS & SOLUTIONS |ITIL & ITSM SOFTWARE | ITIL PROCESS OVERVIEW

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Incident Management Software
For automated Help Desk / Service Desk integrated with the CMDB software (Enterprise Asset Management) and Service Level Management enabling collaboration/integration with Change Management, Problem Management, Known Errors
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Problem Management Software
For automated Help Desk / Service Desk integrated with the CMDB (Enterprise Asset Management) and Service Level Management enabling collaboration/integration with Change Management, Incident Management, Known Errors.
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Change Management Software
For automated Service Desk integrated with the CMDB (Enterprise Asset Management) and Service Level Management enabling collaboration/intergration with Problem Management, Incident Management, Known Errors. Supporting all types of change from minor changes to complex project roll-outs.
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Service Asset & Configuration Management Software
The CMDB Software is integrated with all Help Desk / Service Desk software modules including graphical impact analysis, automated inventory collection and relationship definitions.
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Service Level Management Software
Integrated within the Help Desk / Service Desk Software for a comprehensive implementation of SLM across all ITIL® compatible processes.
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Service Catalog Management Software
Integrated within the Help desk / Service Desk software this is an important and much overlooked ITIL® process which engages the end user community throughout the life cycle of the request; building an electronic rapport with the HelpDesk / Service Desk.
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Release & Deployment Management Software
IncidentMonitor™'s Release and Deployment Software facilitates the full life cycle management of the release and deployment process. IncidentMonitor™s Release and Deployment Software ensures that planning, building, testing, quality assurance, scheduling and deployment are managed based on the organization's requirements.
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Request Fulfilment Software
IncidentMonitor™'s Request Fulfillment Software provides a consistent interface to allow contacts to request authorized services. Intelligent electronic forms can be presented to the contact. Based on the contact's input, the service request will be managed by the appropriate work flows, OLAs and SLAs requirements.
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Knowledge Management Software
IncidentMonitor™ Knowledge Management Software provides a comprehensive, yet controllable approach to Knowledge Management. We understand that effective, integrated Knowledge Management which is simple to use by both users and administrators, will provide tremendous benefit to the organization.
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Event Management Software
IncidentMonitor™ Event Management Software provides a tight integration with your network management and monitoring tools.
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Customer Survey Software
Additional to the ITIL processes every customer gets the fully integrated and customizable Customer Surveys with comprehensive reporting.
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ITIL Workflow and Service Catalogue Form Designer

IncidentMonitor Service Desk Software offers a workflow designer which helps you to create the most advanced process flows within a few clicks. Combine this Graphical designer with our Graphical Service Catalogue Form Designer and you get the most advanced and flexible solution.