Customer Surveys Integrated with your ITIL® and Help Desk / Service Desk software
A key component in any HelpDesk / ServiceDesk implementation is the use of Customer Surveys to gauge the customer's experience and satisfaction with the service provided. IncidentMonitor™ provides a cohesive customer survey implementation which enables your HelpDesk / ServiceDesk to integrate the Customer Surveys with any of the ITIL® compatible, PinkVERIFIED processes of Incident Management, Problem Management, Change Management and Service Catalogs.
Customer Surveys utilize the Notification Framework within IncidentMonitor™ to immediately notify the service desk manager when the customer is not satisfied with the level of service. The service desk manager has all required information including the ticket details and customer's comments, to address the issue.
Customer Surveys are easily configured. The questions are completely customizable for your environment. IncidentMonitor™ is pre-configured with a default survey questionnaire enabling you to easily customize the questions and begin using and benefiting from your customers' comments.