Announcement New Release of IncidentMonitor Service Desk Software! Monitor 24-7 changes Service Management Landscape again with NEW release. Is the competition able to keep up?
What's New in IncidentMonitor Version 9.6

Watch the video for some great end user interaction with the service catalog and the knowledge base from the refreshed web interface.

What is new?
  • New look and feel for web and Windows client software
  • Graphical Service Catalog Designer
  • Simple, Codeless Configuration
  • Double Byte Character Support to support languages around the world
  • Unlimited text fields for items such as request tasks
  • New graphical menu system called Launch Pad
  • New Dashboards with over 50 dashboard widgets which can be turned on and off in addition to an overlay feature to mix and match statistics
  • Unique label/message editor tool that lets you call things what you want in any language
More exciting news

We also looked at our licensing model and decided that it was time to orchestrate a shock in the service management industry. We have lowered our prices to such a level that we can now say that the most advanced enterprise service management solution in the market can be purchased at a SMB price.

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ITIL® and ITSM Compatible

10 FREE process templates utilizing industry best practices and direct customer feedback, integrating real-world needs for a better application. Our ITIL & ITSM software has helped hundreds of small and medium sized support organizations.
Internal IT Support
IncidentMonitor is designed to provide SMB companies a high end enterprise help desk software package at an SMB price. ITIL, non-ITIL, SLA and KPI monitoring, self service portal, knowledge management, community forum to support social IT and more. IncidentMonitorâ„¢ comes with best practice templates for a quick set-up...
External IT Support Desk Software
External support processes demand a different approach than internal support. The IncidentMonitor help desk application provides a framework to manage as many external clients with their own unique SLA's and other demands. Provide exceptional support IncidentMonitor external service desk application.
RMA Process Support Software
Hardware or software deliveries require return back procedures. The best approach is to follow this and support it with professional ticketing workflow software. IncidentMonitor™'s RMA software web portal is easily configured to allow your customers to access your RMA process, including intelligent webforms and workflows...
Process Designer Software
Many processes in any organization can be automated and managed much more efficient. The IncidentMonitor Quick, Simple and Codeless Process and WorkflowDesigner Software helps to build unlimited new processes, or modify existing processes. Ideal for your Service Catalog.

IT External Support Company
A customer with 20 first line support staff, 20 software developers and 30 consultants provides external IT support and hosting solutions to organizations in the mid-size market. They evaluated service desk tools that could support their hosting environment, their internal organization and support external customers..
Large Pharmaceutical consolidates multiple service desks
A large Pharmaceutical with a development team and 250,000 end users, supporting hundreds tools required a centralized, ITIL®-aligned service management solution. They gained successfully achieved large efficiency gains and extreme cost benefits with IncidentMonitor.
myBrand ISA 3402 compliance with IncidentMonitor™