Announcement New Release of IncidentMonitor Service Desk Software! Monitor 24-7 releases IncidentMonitor™ 9.7.4

Watch the video for some great end user interaction via different portals!

What is new?

Improved Web Application User Interface
Enhanced API
Contact List Improvement
CC List Visibility
New Enhanced ServiceDesk BI
Tear away dashboard
v2 Service Rule Engine (SRE)
Service Matrix enhancements
Design your own (multiple) Request Screen
Enhanced Forms Support
New Message Templates
Messaging available in most area's of app
E-mail Processor enhanced

Read all about the details and whats the 'What's New Video!'!

SERVICE DESK SOFTWARE

ITIL® and ITSM Compatible Service Desk Software

Support ITIL® processes with IncidentMonitor™ PinkVERIFY™ processes. Inclusive of FREE process templates for a quick start. Our ITIL & ITSM service desk software application helped hundreds of small and medium size support organizations.

Internal IT Support Service Desk Software

IncidentMonitor service desk application is designed to provide SMB companies a high end enterprise help desk software package at an SMB price. ITIL, non-ITIL, SLA and KPI monitoring, self service portal, knowledge management, community forum to support social IT and more. IncidentMonitor™ comes with a free service desk software application for a quick set-up...

External IT Support Desk Software

External support processes demand a different approach than internal support. The IncidentMonitor help desk application provides a framework to manage as many external clients with their own unique SLA's and other demands. Provide exceptional support IncidentMonitor external service desk application.

RMA Process Support Software

Hardware or software deliveries require return back procedures. The best approach is to follow this and support it with professional ticketing workflow software. IncidentMonitor™'s RMA software web portal is easily configured to allow your customers to access your RMA process, including intelligent webforms and workflows...

Workflow Designer Software

Many processes in any organization can be automated and managed much more efficient. The IncidentMonitor Quick, Simple and Codeless Process and WorkflowDesigner Software helps to build unlimited new processes, or modify existing processes. Ideal for your Service Catalog.

Service Catalogue Form Designer Software

IncidentMonitor Service Catalog Designer gives you the ability to design web forms with their own unique process flow and published these to your user community. The Service Catalog allows you to group your services and present them in an easy to navigate collection to your users. Every group name or image can be defined by yourself. That way the services are easy to recognize by your users and your support team. More info with various example screenshots to create great smart web forms.

CUSTOMER STORIES

Dynacare

Dynacare needed a tool which helps them to keep up with the growth of the company. After implementing IncidentMonitor their First Call Resolution (FCR) increased from 4% to 56%, the average request turnaround time for incidents dropped from 216 hours to 25 hours.

Large Pharmaceutical consolidates multiple service desks

A large Pharmaceutical with a development team and 250,000 end users, supporting hundreds tools required a centralized ITIL®-aligned service management solution. They gained a large efficiency and extreme cost benefit with IncidentMonitor Service Desk Software.

myBrand ISA 3402 compliance with IncidentMonitor™

European-based SAP consulting firm, myBrand, had to select an enterprise-wide service desk software solution. The selection for our service desk package was driven by customers requesting that myBrand achieve ISA 3402 compliance, which required detailed reports that could be generated by the right service desk software solution

NEW WHITE PAPERS

How to define your SLA and where to start

A SLA, Service Level Agreement, is a mechanism to manage customer expectations. The term agreement is often used in contract form, where the organization describes its services for the client. This whitepaper helps you to define your SLA.

Why vendors need an automated product return software solution.

A significant percentage of consumers say a clear Product Return Policy influences their decision to buy from a vendor. Consumers today are very concerned about potential return hassles and are not comfortable buying from vendors that don't have a clear return policy. This white paper gives you ideas and a setup of your RMA policy

Smart usage of service desk software by small and medium size (SMB) organizations

This white paper discusses 7 ideas which help to leverage and even create an income generator with service desk software. Just think a bit beyond the general usage and the ideas are limitless. Get great idea's for your business!