IncidentMonitor™ ITIL Service Desk Software

IncidentMonitor™ Service Desk Software is designed for ANY organization (small/mid-sized to enterprise), looking for a SaaS or on-premise software solution to support the service organization. With IncidentMonitor™, companies can support their ITIL® as well as non-ITIL® processes using a SaaS or on-premise application access model.

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IncidentMonitor™'s framework supports:

  • An unlimited number of processes
  • 10 FREE ITIL processes
  • Shared service solution for multiple help desks or multiple similar processes. For example, 3 separate and distinct incident management processes installed on the same platform
  • Supports IT as well as Non-IT processes
  • Widely used for internal as well as external support
  • Implementation of your Bug Tracking, Software Development or any custom processes
  • And many more...

Features and functionality are the same between the SaaS and on-premise applications. Contact us to discuss our innovative financing options!

ITIL Workflow and Service Catalogue Form Designer
IncidentMonitor Service Desk Software offers a workflow designer which helps you to create the most advanced process flows within a few clicks. Combine this Graphical designer with our Graphical Service Catalogue Form Designer and you get the most advanced and flexible solution.