Service Desk Software for an internal
Help Desk from IncidentMonitor™

The purpose of Service Desk software is to quickly and efficiently address incidents, change requests, service requests from your end users. This service management software should also make your users life as easy as possible when they are trying to get in touch with your support team. We belief that help desk software should be more than just help. It is all about servicing your users. The better the service the better you help them. Therefore we prefer to call our helpdesk software Service Desk Software! Or in other words Customer Service Software. Quick and easy access to the service desk portal should help your users to keep up to date with all the updates on their logged tickets.

The Help Desk software / Service Desk Software is the initial point of contact, which has to process many different kinds of calls such as incidents, questions, complaints, changes, malfunctions, etc.. It is important that the helpdesk / service desk has a good overview and that they can easily prioritize requests based upon urgency, priority and impact on the user and company.

As we believe in one central system which should be contacted to multiple channels we developed a unified system which includes all ITIL processes you need, provide access for your user community via multiple channels, makes the life of support agents simple because we provide many automated solutions.

Of course simple and complex SLA's can be configured. Just to your needs.

Great stories to read!

• How an Internal IT Company Uses IncidentMonitor for their Service Desk
• Large Pharmaceutical consolidates multiple service desks software solutions

IncidentMonitor™ Service Desk Software

With IncidentMonitor™ we give you the flexibility to support your organization the way you want to support it. Out of the box we provide you with a best practice service desk software solution for a quick start. Defined with service level rules, notifications, call classification, reports, etc.. All easily customized to meet your requirements.

IncidentMonitor™ gives you the opportunity to make life as easy as possible using:

• Automated recording
• Instant knowledge presentation
• Automatic categorization
• Auto matching with historical tickets
• Workflow Automation
• Easy Access Web forms
• Self Help Portal for Your End Users
• Knowledge Base
• Quick Forms For Quick Logging of Requests for your Support Agents
• Memorized Responses For Quick Updates of Requests
• Integrated Network Management for Receiving Event triggered messages
• Direct access to Supported Hardware
• Completely integrated email (in and out)
• ITIL certified! 10 Free ITIL processes!