Why vendors need an automated product return software solution. RMA Software

With the economy going more digital every day a clear and seamless return policy is necessary to retain existing customers and acquire prospective customers. A significant percentage of consumers say a clear Product Return Policy influences their decision to buy from a vendor. Consumers today are very concerned about potential return hassles and are not comfortable buying from vendors that don't have a clear return policy. Having full transparency of your returns process will gain the loyalty of existing customers and the trust of new ones.

Another important point is that returned products cause an impact on the efficiency of your organization. Automating your product return procedure will improve the operating efficiency as the employess are less distracted. Think about the time your team spends on talking to customers who ask about the return policy and what the status of a returned item is.

By following an automated workflow process and showing that online to your customer the customer is up to date where the product is in your flow. You are completely transparent and any employee answering the phone is quickly able to see where you are in the flow.

Documenting returns also helps you to analyse root causes of returns Consolidating all of the information into single view enables you to see where the issues are and take the appropriate action. The system can work for you as the first line gate keeper. Identifying which products return more often and why. It will also identify quickly if certain clients return more often than others. Giving your account team the opportunity to sit down with your customers.

A good RMA tool offers a solution to monitor timelines and escalate if timelines exceed response times. This provides you with a measurable, repeatable service process for your RMA providing continuity to your end user community. Addiitonally, this level of monitoring and data capture enables you to continually improve your RMA process to ensure the highest customer retention possible.

And last but not least.. especially in online sales a return policy is mandatory by law if you sell to consumers. Consumers must have the opportunity to return online purchases without a reason within 14 days after purchase.

More information can be found in the whitepaper.

The whitepaper will give you the complete story inclusive of:

• Create your RMA Form
• Create your RMA workflow
• Security and Service Level Management
• Customer Satisfaction and Reporting

Download the full story here. No need to leave your details.

How Can IncidentMonitor help

IncidentMonitor offers a solution that gives you all the key elements for a great working RMA tool:

• Workflow Designer – develop your custom flows with an easy to use graphical designer.
• Form Designer – develop teh forms you want to publish to your users and make sure you capture the info you need. Link the form to the workflow
• Service Matrix – enables an organization to define its service policies based on the contractual or agreed to Service Level Agreements (SLA’s) also providing the facility to define serviceable hours.
• Service Level Rules – provides a customizable service management engine that allows organization specific service level rules to be defined based on contractual obligations with rules able to be bound to any user defined state.