Top 10 Key Elements for Leading Edge Service Management

Every organization is unique with its own business practices, policies and service flows. This can bebased on the size of the user community, the varied level of technical expertise of the end user community and the service desk or distinct industry vertical requirements. Whatever the reason, no two organizations are the same and implementing industry leading service management can provide a competitive advantage.

This white paper:

• Helps you to understand which items are important and why
• Helps you to introduce top leading service management into your organization,
• Helps you to understand what to look for in a new tool

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Some of the topics we share info about

• Workflow and Routing
• Skillsets / Subject Matter Experts (SME)
• Service Matrix
• Service Catalogs
• Out-of-Band Communication
• Knowledge Management
• Integrated CMDB/Assets and Event Management
• Communities
• Messaging
• Open API/Data Exchange