Service Desk Software Features for Management

As a manager, you need to ensure that you select a solution that supports all of your organization's requirements at the lowest possible cost. The solution has to be robust and user-friendly. Your staff should not have to become become "power users" and navigate complex windows to submit or update tickets.

Our customers have asked for:

• To have an overall view of your support organization
• To be notified when it is necessary
• The service management tool supports your work flow and you are not forced to use an 'out of box', inflexible work flow
• To collapse multiple processes (support, development, sales, etc.) into one application platform
• To get the reports you need, when you need it
• And last but not least, a solution that is very easy to use by your teams.

IncidentMonitor™ provides you with:

• Simple administration, without losing any capabilities.
• A tool that gives you a flexible work flow engine
• Completely integrated messaging...into and out of the application. Service is all about communication.
• SOX and ITIL® support
• A detailed and reportable audit trail
• Scalable solution that grows with your organization
• Advanced reporting with an option to schedule report delivery and manage your custom reports
• Interactive management dashboards
• Multiple business support and process support
• Clear and simple license model. We use a "no-module" approach, with no surprises. Licenses are required ONLY for service desk staff.