IncidentMonitor™ ITIL® Service Desk and Help Desk Software Features

With every new release, we add significant new features to IncidentMonitor™. Our customers can upgrade to the latest release at no additional cost. In addition, our engineers will upgrade your application AT NO COST. We believe that IncidentMonitor must continue to provide value to our customers, without breaking the bank!

Browse through the pages and see if we meet your needs. We are certain that IncidentMonitor™ will support your needs now, and well into the future. And...if you don't see the feature you are looking for. Contact us, it's in the application, we just have not listed it!

We've organized the features into areas so you can see the features that are particular to a specific area.

• Service Level Management
• Reporting & Dashboards
• Self Service
• Graphical Workflow and Process Designer
• Graphical Service Catalog Designer
• Communication, Notification and Chat
• Asset Management