Service Desk Software | PinkVERIFY 2011 ITIL Service Desk software

Enterprise Service Desk ITIL Software for SMB!

The first secure service desk software in the market! Is security important to you? Are you looking for an ITIL certified service desk solution with features for large enterprises but at a price aimed at small and medium businesses? Then request a demo today! IncidentMonitor™ is ITIL compatible and has achieved PinkVERIFY™ 2011 certification - offering a fully functional ITSM / service management suite.

The new IncidentMonitor Service Desk Software version 9.4 offers spectacular features such as:

Simple automated ticket logging

Knowledge Base Tips on Recording of Request

Easy customizable work dasboards

Enhanced resource list views. "Future Requests", "Watch List", "My Tasks"

Assets can be populated from Active Directory.

Web interface, Mobile Interface, Windows Interface

New Automated Categorization

New Matching Requests on Recording of Request

New Integrated Chat Functionality

Create Your Own Personal Dashboard

One Click SLA filtering

One Click Contact Add

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John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'