Why is IncidentMonitor ITIL Service Desk Software the Ideal Solution for Organizations with up to 150 Support Agents

Experience

We are an SMB (Small to Medium Business). We understand the challenges that SMBs face. SMBs have to be dynamic and adapt quickly to a changing business environment. There is little time for multiple levels of group and management approvals to implement multi-year service desk solutions. Like our customers, we will adapt quickly to meet changing business environments and support the changing needs of our customers. We have also worked with many large organizations, which puts us in a unique position. We understand the challenges that both SMBs and enterprise organizations face.

Practical

Large Enterprises are often complex and slow to adapt. There are usually many groups involved in the decision making process which usually takes a very long time.

We looked at this complexity and simplified it!

Using IncidentMonitor, SMBs can implement a robust solution and quickly adapt it to support complex processes. SMBs can implement or modify IncidentMonitor to support their processes in a matter of hours, not weeks or months.

Easy to Administer

The IT staff at SMBs are usually stretched to their limit and don’t have a lot of time to make extensive administrative changes in the tool. We understand this and have architected IncidentMonitor to help you. All IncidentMonitor features have been architected with simplicity in mind and we have made it very simple to make changes without requiring a lot of effort from your busy staff. Features such as: codeless programming using the Process Designer, adding custom fields with a few clicks, adding/replacing categories, defining skill-based routing, etc.., makes IncidentMonitor very easy to administer.

Easy to Use

Support agents are driven to provide the best and fastest way to help their clients. IncidentMonitor offers lots of automated features to do this. Features such as: quick request templates, auto classification based upon historical information, memorized responses, matching ticket information, automated Knowledge Base tips, etc.. All features heavily used and highly recommended by our usually busy understaffed SMB customers.

Enterprise Features at an SMB Price

IncidentMonitor was first developed to support very large organizations. It is scalable, configurable and supports very large transaction throughputs. IncidentMonitor is a true enterprise solution. Over the years we have added significant features to the application. These features have been added through direct input from our customers. These are real-world requirements that our customers need to support their business. While we have added a lot of features, we have kept prices at a very competitive level. Our prices are comparable to most low-end solutions with limited features. You get the best of both worlds…low prices and a lot of features. Monitor 24-7 offers various pricing plans, from purchase to hosted SaaS to Private Saas which is local installed subscription based at a very interesting price.

Are you a large organization and looking for an Enterprise Solution?

Look no further. We have a number of large, global organizations as customers. These customers have realized that it is not the high priced tools that could help them, but a solution like IncidentMonitor which will support all their requirements at a fraction of the cost of other “enterprise” solutions on the market.

ITIL Workflow and Service Catalogue Form Designer
IncidentMonitor ITIL ITSM Service Desk Software offers an ITIL workflow designer which helps you to create the most advanced ITIL process flows within a few clicks. Have a quick look at this video.