Automate your ITIL® processes throughout your organization with IncidentMonitor™ITIL®-compatible Software.
Monitor 24-7 Inc.'s ITIL® Software solution - IncidentMonitor™ has received PinkVERIFY™ 2011 certification. All ITIL processes are provided FREE OF CHARGE and will allow you to be up and running in a few days with fully configured ITIL®-compatible processes.
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Large and smaller organizations with their own service desk to support their staff. Not necessarily ITIL compliant, use IncidentMonitor to receive and solve tickets. The IncidentMonitor ticketing software allows you to receive questions from your user community via email and web and deal with those questions according internal service level agreements.
A free service desk template including prepared messaging, SLA set up and reporting is available for a quick set up...
External support requires different features than internal support. Perhaps different webportals, different support teams, probably multiple service contracts, different kind of access control, etc... IncidentMonitor service desk software helps every company to give their clients top support. Read further about our unique solution...
IncidentMonitor™'s Network Management interface enables you to easily integrate the Service Desk and your network management tools. IncidentMonitor™ provides an open interface for integration through its extensible object model, XML or e-mail interfaces. Complimentary Microsoft SCOM connector available!!!
A key component in any HelpDesk / ServiceDesk implementation is the use of Customer Surveys to gauge the customer's experience and satisfaction with the service provided. IncidentMonitor™ provides a cohesive customer survey implementation which enables your HelpDesk / ServiceDesk to integrate the Customer Surveys with any of the ITIL® Compatible Pink Verified processes of Incident Management, Problem Management, Change Management and Service Catalogs....
Delivery of hardware and software or any other product needs support of return processes. How do you handle wrongly delivered products, broken products, DOA's. Whit IncidentMonitor you can easily set up a web portal for your customers to access, including intelligent webforms and workflows. Get in control of your flow and read more about our solution....
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IncidentMonitor™ provides users with the ability to continually monitor sales inquiries throughout the sales request life cycle; through the web based service portal, E-mail or even phone calls. With its advanced Customer Relationship Management (CRM) capabilities, users can easily manage multiple accounts simultaneously in a single system. ...
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IncidentMonitor™ is a registered trademark of Monitor 24-7 Inc.
IT Infrastructure Library® (ITIL) is a Registered Trade Mark of the Office of Government Commerce.
