Service Desk Software | help desk software

Service Desk Software for a Robust Help Desk from IncidentMonitor�

The purpose of a Help Desk / Service Desk software solution is to quickly and efficiently address your end user’s issues. In other words implement an easy to use and configure Service Desk software solution! Once implemented, your staff will quickly submit, manage and resolve end user issues as quickly as possible.

The Help Desk / Service Desk is the initial point of contact, which has to process many different kinds of calls such as incidents, questions, complaints, changes, malfunctions, etc.. It is important that the helpdesk / service desk has a good overview and that they can easily prioritize requests based upon urgency, priority and impact on the user and company.

IncidentMonitor� As Your Single Point Of Entry For All Requests

With IncidentMonitor� we give you the flexibility to support your organization the way you want to support it. Out of the box we provide you with a best practice service desk software solution for a quick start. Defined with service level rules, notifications, call classification, reports, etc.. All easily customized to meet your requirements.

IncidentMonitor� gives you the opportunity to make life as easy as possible using:

Workflow Automation

Easy Access Web forms

Self Help Portal for Your End Users

Knowledge Base

Quick Forms For Quick Logging of Requests for your Support Agents

Memorized Responses For Quick Updates of Requests

Integrated Network Management for Receiving Event triggered messages

Direct access to Supported Hardware

Completely integrated email (in and out)

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'