IncidentMonitor, can support your sales processes.

Sales Support Software

IncidentMonitor™ provides users with the ability to continually monitor sales inquiries throughout the sales request life cycle; through the web based service portal, E-mail or even phone calls. With its advanced Customer Relationship Management (CRM) capabilities, users can easily manage multiple accounts simultaneously in a single system.

With IncidentMonitor™, a sales environment is configured as a distinct area to be managed by the designated sales team. All customer interaction is stored within the IncidentMonitor™ request management repository to enable single click views of the entire customer's interaction history.

Closing a sale can trigger a product delivery process that ensures the customer receives the products in addition to being set up on the helpdesk system for product support. Both the sales and support teams can see all aspects of the client from that point forward.

IncidentMonitor™ offers many features to empower sales people to monitor and maintain ongoing sales activities. The Service Level Rules engine for example, notifies them of scheduled follow appointments based on scheduled contact dates. Sales professionals can also view data across any date range to enable effective contact relationship management.

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'