IncidentMonitor help desk and ITIL software for management

Features for Management

As a manager you need to ensure that you select a solution that supports all of your organization’s requirements, at the lowest possible cost. The solution you select cannot change your support people to application administrators.

You want to make sure that:

You have an overall view of your support organization

You are only notified when it is really necessary

The service management tool supports your workflow and you are not forced to use an “out of box” inflexible workflow

You can collapse multiple processes (support, development, sales, etc) into one tool

You get the reports you need when you want them

And last but not least, a solution that is very easy to use by your teams.

IncidentMonitor� provides you with:

An easy to administer tool

A tool that gives you a flexible workflow engine

Completely integrated messaging, in and out! Service is all about communication.

SOX and ITIL support

Audit trail possibilities

Scalable solution that grows with your organization

Advanced reporting with schedule options and is extensible, with your own report templates

Interactive management dashboards

Multiple business support and multiple process support

Clear and simple license model, no module approach where we provide you with the complete application without any surprises. Licenses only needed for resources.

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'