IncidentMonitor, ITIL compatible event management software

IncidentMonitor� Event Management Software

Event Management Software Objective according to ITIL® Service Operation - SO 4.1.2. To detect events, make sense of them and determine the appropriate control action; communicate operational information as well as warnings and exceptions; basis for automating many routine Operations Management activities; provide a way of comparing actual performance and behaviour against design standards and Service Level Agreements. The Service Desk can now be completely integrated with the infrastrucutre of the organization. ITIL Event Management utilises IncidentMonitor� Network Management integration components to offer a comprehensive suite of tools to integrate virtually any network management events.

IncidentMonitor™ Event Management software

IncidentMonitor� Event Management provides an out of box approach to support the interface to any event management system. Within IncidentMonitor� Event Management, you will configure the rules to process the event received from the monitoring system.

Event Management supports all options for complete management of the event within IncidentMonitor�, for example:

Notifying the appropriate individual,

SLAs and OLAs defined to manage the event,

Assignment of the event

And workflow required to manage the event over its lifecycle.

Event Management is tightly integrated with all ITIL processes, for example when an event is triggered from a Configuration Item (CI), such as an email service, a request can be created in Problem Management and the email service CI will automatically be attached to the problem.

IncidentMonitor� Event Management will manage updates from the monitoring system to consolidate, disregard or close the request created.

Incident Management Software Features

Quickly integrates with any event monitoring solution

Unlimited number of monitoring network management event systems possible

Complimentary SCOM/MOM connector for bidirectional communication. Read More >>>

Flexible rules to support assignment, notification and required workflow to resolve an event

Events will be consolidated, archived or closed based on information for the event

CIs (such as a service or system) can be associated with the request

Out of box metrics reports are available. Reports can be can be scheduled to be executed and emailed/filed

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'