IncidentMonitor™ Service Asset & Configuration Management Software

Service Asset & Configuration Management Objective according to ITIL® Service Transition - ST 4.3.1. To identify, control, record, report, audit & verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships; account for, manage and protect the integrity of service assets and configuration items … through the service lifecycle by ensuring that only authorized components are used and only authorized changes are made; protect the integrity of service assets and configuration items … through the service lifecycle; ensure the integrity of the assets and configurations required to control the services and IT infrastructure by establishing and maintaining an accurate and complete Configuration Management System.

Service Asset & Configuration Management

IncidentMonitor™ Service Asset & Configuration Management (SA&CM) is a fully integrated solution provided as part of the base IncidentMonitor™ framework. Unlike most other solutions in the market, IncidentMonitor™ SA&CM was not an after though and does not have the configuration problems and high cost associated with integrated or multiple technology-based SA&CM solutions.

IncidentMonitor™ SA&CM provides a simple, yet comprehensive solution which will support your SA&CM requirements—from early adoption where requirements are basic to maturity where full enterprise requirements have to be supported.

• IncidentMonitor™ SA&CM has an out of box inventory agent which will inventory any Windows-based asset.
• In addition, you can easily define any type of CI with your own custom attributes, such as serial number, version, location, status, etc.
• Leveraging the underlying security model within IncidentMonitor™, you can define access rights based on CI types.
• IncidentMonitor™ SA&CM allows you to define and document the relationships between CIs.
• IncidentMonitor™ SA&CM goes further, in that it allows you do define physical and virtual lines of business documenting the underlying CIs and their relationships.
• When an issue arises for a CI within the line of business, you can see and perform an impact analysis using a graphical view of the line of business.

IncidentMonitor™ SA&CM is tightly integrated with all other ITIL processes. For example, the CI record cannot be changed unless it is linked to a Change Request. CIs can be associated with a request in any ITIL process. From the CI record you can view all requests, from all ITIL processes that are linked to the CI, thereby providing a 360° view of the CI and impact of the CI within your environment!

Features

• Fully integrated with all ITIL processes
• User definable CI types with custom attributes
• Security controlled access to all CI types
• Define and document CI relationships
• Integration with federated CMDBs
• Graphical asset impact analysis and Asset Topology diagrams
• Ability to define and document line of business components
• System Configuration ability to bundle multiple assets to one system configuration and display that graphically and in text.
• Version control
• Life cycle tracking and monitoring
• Auditing for verification and validation
• Configuration Item relationship documenting