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ITIL Compatible Service Desk Software

  
 

Monitor24-7 offers an off-the-shelf ITIL Compatible Service Desk software application called IncidentMonitor™. IncidentMonitor™ is a comprehensive Service Desk / Help Desk software application which is ITIL compatible and PinkVerfied for 10 ITIL processes. IncidentMonitor™ is available in both on-premise and SaaS licensing models to accomodate varying budget and corporate needs. IncidentMonitor™ Enterprise and IncidentMonitor™ SaaS are developed on the same Service Management framework and choosing either option provides you with a comprehensive Service Desk / Help Desk application enabling you to extend the visibility of the Service Desk into your organization. Integrated with best-practices and corporate customizations will allow the Service Desk to be viewed as a business enabler enveloping and engaging the organization in the overall request lifecycle.

It's not just Help Desk and Service Desk with its customizable and extensible tool set (i.e. workflow, network management integration, open object model, service catalogs, knowledge management etc.) which can extend beyond ITIL processes to Human Resources, Software Development, Sales Management - any customer oriented business processes can be quickly and easily adapted within IncidentMonitor™.

So contact us to see how IncidentMonitor™ can enable you.

 

Why IncidentMonitor™?

  • Help Desk Software And ITIL Service Desk Software Solution
  • Robust, proven solution that has been available for 10 years
  • Ships with 10 Free ITIL V3 Processes
  • PinkVERIFY™ certified for 10 ITIL V3 Processes
  • Available as Local Install or SaaS
  • Simple Licensing Model – all functionality and processes provided at 1 low cost
  • Direct Vendor Support
  • Leverage Your Investment By Supporting Any Process, such as Sales, Bug Tracking, etc

 

Free Bundled Applications:

 
 

PinkVERIFY for 10 ITILV3 processes!
Monitor 24-7 has achieved PinkVERIFY certification for 10 ITIL V3 processes. All processes are available out of the box, at NO ADDITIONAL COST. Any organization looking to quickly implement ITIL can be up and running within 5 days. All processes can be easily adapted to meet your organization's changing requirements!

 

    

 Customer Comments

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'
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