Monitor 24-7, Customer Service helpdesk and ITIL software

Customer Service Software

ITIL Customer service software can be so much better!
We offer an ITIL customer support system that is certified by Pink Elephant according to ITIL PinkVerify standards. In addition, we also offer asset management to help you administer your inventory to do business more efficiently. We also understand that you want the best solution for the best price, so we offer our ITIL customer support software in 2 versions: IncidentMonitor(TM) Desktop and IncidentMonitor(TM) Enterprise. This and our simple licensing model ensure that we can be more competitive than most help desk program suppliers. IncidentMonitor is also available as SaaS, a hosted helpdesk solution available for a low monthly fee for actual use.
Learn more?

Customer service software, suitable for large and small businesses
Whether you want online customer service software, telephone helpdesk software or ITIL helpdesk software, we have the helpdesk solution for your needs. Our customer service software is scalable to fit seamlessly into your large or small company.
Learn more?

Monitor 24-7 has your online helpdesk software solutions
If you are looking to improve your customer support processes, Monitor 24-7 has online helpdesk software solutions for you. Our customer services software and complaints management software can help you optimize your customer service help desk. Our ITSM software is ideal for your company's needs.
Learn more?

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'