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Partners
The following strategic partners provide additional services, distribution or product offerings surrounding IncidentMonitor™.
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Secure-24 is a partner that will resell, provide distribution, installation, training and custom solutions with our IncidentMonitor™ product
in the North Eastern United States.
Secure-24 is a premier provider of information security and managed hosting services, including disaster recovery and ERP hosting. Our dedicated hosting of mission-critical applications
is based on a foundation of compliance with government standards and industry best practices.
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Astec is a partner that will cover Slovenia and the surrounding region. They will provide distribution,
installation, training and custom solutions utilizing IncidentMonitor™.
Astec d.o.o. is one of the leading companies in the field of information technology and data communication in Slovenia. Astec is services only oriented company and provides consultancy, services and support in areas related to local area networks, wide area networks, IT security, IT management & control, maintenance of IT systems and business supporting applications in accordance with ITIL recommendations.
With more than fifteen years of experience Astec is the right partner for enterprise environments that demand the highest level of technical proficiency, security and continuous, reliable and knowledgeable technical support.
Astec maintains strong relationship with the leading technical companies in the IT area that assures prompt following of the latest technologies and movements in IT segment.
Astec solutions and services are respected and valued by customers from government, transport, telecommunication, health-care, manufacturing, banks and finance organizations and institutions of all sizes.
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Microlink is a partner that will cover The Baltic region around Estonia in Europe. They will provide distribution, installation, training and custom solutions utilizing IncidentMonitor™.
MicroLink Eesti is the largest Estonian IT company whose business interests include:
- System integration and infrastructure solutions
- ITIL consultancy, implementation and ITIL courses
- Software development
- ERP and business solutions
- IT consulting and training
- Central systems and datacentre solutions
- End-user PC services and support
Company has 270 employees.
MicroLink Eesti is today also the only company in Estonia, who can offer a wide set of IT products and services across many fields. Business areas and technology solutions of MicroLink Eesti
cover more than 90% of IT needs of modern private and public organisations. For a customer that means a better compatibility and know-how transfer between different technology solutions and
a single point of contact for any IT related projects and support services. As such, one of the goals of MicroLink is in the nearest years to give our customers the possibility to outsource
all of their IT operations and development projects to MicroLink, in which case the customer itself can focus mainly on its business related IT strategy development.
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PureShare's ActiveMetrics is a web-based corporate performance
management application that proactively monitors and measures key
performance indicators (KPIs) within the context that each manager,
executive or operator requires. We leverage this technology in our
Dashboards for real time system management.
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AriKus provides knowledge management technologies that we utilize in our service offerings.
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RightAnswers is the recognized leader in the technical support knowledge base market. They
pioneered the concept of the Knowledge-Enabled support center by introducing
the first commercially available knowledge base in 1991. Since then, the
RightAnswers' Knowledge-Pak® brand has set the standard for
technical support knowledge bases.
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We provide custom architectural design,
software development and system assessment services to help clients deploy and maintain state of the art
Microsoft BackOffice solutions such as IncidentMonitor™.
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We are always seeking qualified partners in order to help us service the enterprise service management solution market around the world. We believe in working with our partners
to help them build a comprehensive and competitive offering that will easily win business over other competitors. If you are interested in reselling IncidentMonitor™ in your country
or region, contact our Sales department at sales@monitor24-7.com, via phone at +1.866.364.2757 or fill out a Reseller Request form on-line.
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John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'
Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'
Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '
Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'
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