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| CUSTOMERS & PARTNERS |  |
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IncidentMonitor™ is designed to support all kinds of customers with their ITIL, Help Desk support or any other support process. Using IncidentMonitor™, organizations can automate any processes to support customers that are internal or external; single or multi-tenant; IT or non-IT related.
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Customers using our ITIL softwareAt the moment we have customers in a wide area of businesses.
Resellers We are active in many countries all over the world and so you can imagine that we cannot do it all ourselves. And so we are always seeking qualified partners, to help us service the enterprise service management solution market around- all over the world. We believe in working with our partners
to help them build a comprehensive and competitive offering, that will easily win business over other competitors. If you are interested in reselling IncidentMonitor™ in your country
or region, contact our Sales department at sales@monitor24-7.com, via phone at +1.866.364.2757 (North America) or +31 23 525 6975 (Europe) or fill out a Reseller Request form on-line or check out the different programms we offer! |
| Customer Comments |
John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'
Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'
Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '
Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'
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© 1999 - 2010 Monitor 24-7 Inc. All rights reserved.
IncidentMonitor™ is a registered trademark of Monitor 24-7 Inc.
IT Infrastructure Library® (ITIL) is a Registered Trade Mark of the Office of Government Commerce.