Monitor 24-7 Inc., software development and consultancy team

Service Management Software Team

Monitor 24-7's team of experienced business and technology leaders applies a hands-on approach to product development and customer service. Their combined wealth of knowledge and industry experience opens the door to greater opportunities and success for the company and it's customers.

Sales Team

Most of our Sales and Marketing consultants have been in the IT Service Management business for years. All have been involved in implementation and in requirement collection of many of our customers. Not often do we get remarks that the sales people could have been in support as well. Our sales people know what they are talking about and they know how to assist you!

Development Team

The Product Development team have backgrounds with various Enterprise Service Management organizations and large consulting firms. This proven track record is leveraged when setting strategic directions with our products. One of the core values of Monitor 24-7 is that all our employees know how our customers think. Therefore you will have direct access to our developers when you ask for our support. Our developers are also involved in implementing IncidentMonitor which guarantees us that deliverables in new features are based upon customer requirements and are as bug-free as possible.

Support Team

Our support team consists of developers and implementation experts and trainers. This is unique in the market and gives you the guarantee that you get high quality support of people directly involved in the development of the application.

Every person on the Monitor 24-7 team has at least 10 years of industry experience. Most of our technology leaders have 15 - 20 years of industry experience with transaction processing systems across a multitude of vertical industries. This wealth of knowledge guides the evolution of IncidentMonitor™ by using emerging technologies to provide leading edge solutions.

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'