Specialists in ITIL and service desk software

Company Overview, Service Management Excellence

Monitor 24-7 started in 1999 with the development of a service management software solution for a customer. The successful launch of this solution results today in a software solution which supports hundreds of customers worldwide, with simple to very complex support processes.

With a 100% dedication to the service management software market, we continually develop the application based upon customer and market requirements.

The successful approach of Monitor 24-7 is based upon:

A reliable and easy to approach support team.

Developers who have direct contact with clients in training, implementation and fulfilment of enhancement requests.

A solution focussed approach where marketing for new customers is important, but the development of the application and the support to our customer base is the main focus.

Knowledgeable sales and implementation consultants.

A slow but healthy growth.

A steady customer base.

You will not see commercials, huge stands at shows, banners all over the web, Google Adwords popping up everywhere; but we will be there and we will not waste your time as our solution will over-exceed your expectations!

Monitor 24-7 has had verified its ITIL processes by PinkElephant.

Certified for 10 processes we give you all you need to support your ITIL organization.

But our focus is not only on ITIL. We look further and provide you with a solution which helps you to manage ANY process. Have a look at Software Development support like bug tracking and enhancement requests, Complaint management, Human Resource management, support for your sales team... We like to think out of the box and help you get the most out of our solution. And lets be honest, if you use IncidentMonitor for something we hadn't thought about, with your permission, we like to be able to give this idea to other clients as well.

These things differentiate us! We are really available to our clients, we learn from them, we like to help make them better. We are here for you!

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'