ITIL compatible Service Desk software

Monitor 24-7's ITIL Compatible Help Desk / Service Desk Software

Monitor 24-7 is totally dedicated to improving, deploying and supporting IncidentMonitor—it’s all we do! Let our development, support, implementation and sales teams, advise you on how to improve your customer and infrastructure support services using IncidentMonitor™ Enterprise or IncidentMonitor™ SaaS.

IncidentMonitor™ is designed to support any organizations with:

Unlimited processes
Multiple help desks, incident management or change management processes
IT as well as Non-IT processes
Internal as well as external support
ITIL support
And many more...

At the heart of IncidentMonitor™ is a robust service management framework, which will allow any organization to automate their help desk or service desk. You can use the out of box processes or quickly define any custom processes using the IncidentMonitor framework.. IncidentMonitor will support your workflows; monitor requests using the SLA and OLA monitoring engine; create webforms and publish to the customer portal; and greatly improve your end user support.

With IncidentMonitor™, Monitor 24-7 Inc is revolutionizing process automation for help desk and service management with the following:

Workflow - define each stage of the process enforcing the steps that are to be followed for successful resolution.
Corporate policy implementation - define and manage all policies centrally through an easy-to-use interface.
Service level rules automation - define Service Level Agreements (SLA), prevention of SLA violations and management when SLA violations occur.
Subject Matter Expert assignment - ensure the right person, with the right skills is engaged at the right time in the process.
Integrate the end users into the process through a fully functional web based help desk portal and email management.

It doesn't matter if you use our locally installed version or our SaaS version. Both applications give you the same incredible features.

John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'

Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'

Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '

Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'