ITIL Software, ITSM Software for Service Desk

Automate your ITIL® processes throughout your organization with IncidentMonitor™ PinkVERIFY ITIL Software.

Monitor 24-7 Inc.’s ITIL Software solution - IncidentMonitor™ has been certified ITIL®-compatible for 10 ITIL® V3 processes. All ITIL processes are provided FREE OF CHARGE and will allow you to be up and running in a few days with fully configured ITIL® V3 Software.

IncidentMonitor™’s ITIL service management software unique framework allows you to immediately leverage industry-proven processes and easily adapt the processes to support your specific ITIL® or help desk and service desk requirements. With IncidentMonitor™ you benefit from the best of both worlds! As your organization further streamlines its processes, IncidentMonitor™ ITIL service desk software solution can be quickly adapted. Imagine not being tied to budget limitations - you can roll out the next ITIL® process based on your project timelines NOT financial limitations.

ITIL Software from Service Level Management and end-user notifications to automated, single-click authorizations and comprehensive Change Management processes.!

IncidentMonitor™'s ITIL Software software enables your service organization to interact with ITIL® v3 PinkVERIFY processes:

• using a web browser,
• using a Windows client,
• using a smart phone like iPhone, BlackBerry or Android device,
• using tablets like iPad or Android tablets
• using E-mail,
• through Network Management events,
• via XML and COM/.NET interfaces.

Example of IncidentMonitor ITIL Software using incident, change, problem, service level and configuration management. IncidentMonitor comes out of the box with all of this plus more! Read below what you get with IncidentMonitor!

IncidentMonitor™ ITIL Software provides your Help Desk / Service Desk with the following ITIL® and extended processes:

• Incident Management - for automated Help Desk / Service Desk integrated with the CMDB (Enterpise Asset Management) and Service Level Management enabling collaboration/integration with Change Management, Problem Management, Known Errors.
• Problem Management - for automated Help Desk / Service Desk integrated with the CMDB (Enterpise Asset Management) and Service Level Management enabling collaboration/integration with Change Management, Incident Management, Known Errors.
• Change Management - for automated Service Desk integrated with the CMDB (Enterpise Asset Management) and Service Level Management enabling collaboration/intergration with Problem Management, Incident Management, Known Errors. Supporting all types of change from minor changes to complex project roll-outs.
• Service Asset & Configuration Management - the CMDB is integrated with all Help Desk / Service Desk software modules including graphical impact analysis, automated inventory collection and relationship definitions.
• Service Level Management - integrated within the Help Desk / Service Desk for a comprehensive implementation of SLM across all ITIL^® compatible processes.
• Service Catalog Management - integrated within the Help Desk / Service Desk software this is an important and much overlooked ITIL^® process which engages the end user community througout the life cycle of the request; building an electronic rapport with the HelpDesk / ServiceDesk.
• Release & Deployment Management - IncidentMonitor™’s Release and Deployment facilitates the full lifecycle management of the release and deployment process. IncidentMonitor’s Release and Deployment ensures that planning, building, testing, quality assurance, scheduling and deployment are managed based on the organization’s requirements.
• Request Fulfilment - IncidentMonitor™’s Request Fulfillment provides a consistent interface to allow contacts to request authorized services. “Intelligent” electronic forms can be presented to the contact. Based on the contact’s input, the service request will be managed by the appropriate workflows, OLAs and SLAs.requirements.
• Knowlegde Management -IncidentMonitor™ Knowledge Management provides a comprehensive, yet controllable approach to Knowledge Management. We understand that effective, integrated Knowledge Management which is simple to use by both users and administrators, will provide tremendous benefit to the organization.
• Event Management -IncidentMonitor™ Event Management provides a tight integration with your network management and monitoring tools.
• Customer Surveys - integrated within the Help Desk / Service Desk IncidentMonitor™ provides customizable Customer Surveys with comprehenisve reporting.