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IncidentMonitor™ Enterprise  Overview
Features
ITIL
Dashboards
Asset Scanner
Architecture
Installation
IncidentMonitor™ SaaS  IncidentMonitor™ Features Request a Demo
ROI Calculator
Product Literature
Glossary
| Solutions | |
Service Desk / Help Desk
ITIL ® V3 Software
Customer Surveys
Human Resources
Sales Support
Bug Tracking
Sox Audit Requirements
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IncidentMonitor ITIL Service Desk Software / Help Desk Software |
IncidentMonitor™ is a ITIL service management software solution able to support any organization's Service Desk / Help Desk that have implemented
or plan to implement ITIL software processes such as Incident Management, Problem Management, Change Management etc. IncidentMonitor™ ITIL Service Desk Software unique project approach enables you to implement
basic Help Desk software and grow into a fully functional Service Desk with no additional costs - turning on the ITIL Software services, incrementally, when you are ready. |
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With IncidentMonitor™ ITIL Service desk Software you get:
- an ITIL Service Desk Software solution with which you can set up a fully automated service desk / help desk, easily accessible for users as well as support agents
- an ITIL Service Desk Software solution with which you can aAutomate any workflow to support your processes including ITIL, facility, sales support, development
- an ITIL Service Desk Software solution with which you can create a self help portal for your user community, internal as well as external
- an ITIL Service Desk Software solution with which you can simplify any complex process
- an ITIL Service Desk Software solution which can help you to achieve a real shared service center for your complete organization
IncidentMonitor™ ITIL Service Desk Software comes out of the box with:
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John Packard, Novartis Pharma - 'IncidentMonitor is an innovative solution for service management processes. It is particularly powerful due to its high level of configurability which enabled it to be fully integrated into our processes and our Intranet. I doubt we could manage without it now.'
Christine Mincy, City of Maryville, TN - 'We manage a network of 1850 PC's and 40 servers. Last year, approximately 2500 calls for service were received. The Incident Monitor system allows us to prioritize calls, organize staff work flow, manage the service process, and ultimately provide a higher level of customer service.'
Jerry Streisel, PotashCorp - 'If you are looking for an ITIL compliant service desk application that is easy to install and use by both the users and the service desk staff, look no further than IncidentMonitor. It has everything you need and is easily customized for your needs, but its most exceptional quality is the outstanding customer support that is provided. '
Peter K. Kardel, CleverDucks - 'Incident Monitor has been the vital infrastructure that has supported the quadrupling of our company. Even though we have grown the depth and breadth of our offering, service higher tier clients and grown our team, Incident Monitor have easily extended to meet our need. The product is very well designed. We seem to only have scratched the surface of what it can do. Our automation team, along with the superb support of Monitor 24-7 Tech Support, continues to impress our production group with the power of Incident Monitor by continually delivering productivity enhancements. Incident Monitor has been an excellent choice for our management system, but the partnership with the Monitor 24-7 team has truly exceeded our expectations!'
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